Diabetes | Health
A conversation-based service to assist people diagnosed with Type II Diabetes.
Reducing Family Violence
Designing national public engagement using SaaS digital platform.
FOOD | RETAIL
A user-led food improvement system for national supermarket chain.
Open Data | IT
Stepping up to the citizen-owned open data challenge with Charities NZ.
Hospital Therapy | Health
Service redesign help to reduce medication errors on daily hospital rounds.
Proof of Identity
Historical redesign of issuing of Inland Revenue Numbers.
Redesigning structure, culture, systems and processes in a global change context.
Arts festivals, touring productions, theatre and mega events like The America’s Cup.
I’m Gina, a service designer with a background in the arts, media and large corporate organisations.
Discovering Human Centred Design tools and techniques during my Masters in Service Design at the Politecnico di Milano has allowed me to be immersed more deeply in designing solutions where strategy, creativity, research and innovation intersect.
I love getting stuck into strategy and taking a big picture view of things to ensure that single projects or pieces of work can leverage other solutions or address multiple challenges at one time.
I’ve been fortunate over the last 10 years as a consultant to work with some innovative, big-thinking people and to have had exposure to a wide variety of industries and topics; from entrepreneurs and global diplomacy to Start-Ups, Banking, Retail, Open Data, Charities, Energy, Education, Justice, Health, Tax, Transport and Social Welfare reform.
I love collaborating with other people who are passionate about positive impact.
User Research | Journey Mapping | Actors Maps | Personas Ideation | Co-creation Workshops | Wireframes
Business Model Canvas & Service Blueprints | Concept Design
Story Boards | Copywriting | Prototyping | User Testing Presentations | Organisational Design | Storytelling
To all the registration form designers I’ve never met… OR Save the World through nice forms Far be it from me to tell you your job. That would be rude. And you’re right, would I like someone else telling MOI how to do my job? Of course not. So how I can put this? This[…]
I interview Dr Daniela Sangiorgi about the interface between service design theory and public sector practice – can politicians and service designers really walk hand in hand into the sunset that is positive social innovation?
With less than 12 hours left in New Zealand and many things still on my ‘to do’ list under the larger heading ‘Change Countries, Life & Career’, I wondered if I really did have time to attend Professor Jeanne Liedtka’s address to the Wellington public sector and design-thinking community tonight. As part of the New[…]