I’m a service designer with a background in the arts, media and large corporate organisations. Discovering Human Centred Design tools and techniques during my Masters in Service Design at the Politecnico di Milano has allowed me to be immersed more deeply in designing solutions where strategy, creativity, research and innovation intersect. I’m particularly interested in design’s possibilities within social innovation, co-creation and citizen-led contexts. I love getting stuck into strategy and taking a big picture view of things to ensure that single projects or pieces of work can leverage other solutions or address multiple challenges at one time.
I’ve been fortunate over the last 10 years as a consultant to work with some innovative, big-thinking people and to have had exposure to a wide variety of industries and topics; from entrepreneurs and global diplomacy to Start-Ups, Banking, Retail, Open Data, Charities, Energy, Education, Justice, Health, Tax, Transport and Social Welfare reform. This has given me a deep appreciation for organisational design, the complexities in implementing real world solutions and the pleasure of collaborating with other specialists (e.g visual designers, coders and policy peeps) for positive change.
I trained as a professional actor and have enjoyed bringing storytelling and role-playing into boardrooms in order to ignite problem-solving, test hypotheses or foster an empathetic understanding of the people we’re designing for. I also love creative writing and got a kick out of achieving one of my bucket-list dreams recently; performing my one woman show ‘ThunderPlump’ that I wrote, directed and produced at the Wellington International Fringe Festival. My current creative project is making an oral history documentary project about first wave Italian migrants in New Zealand.